Return Policy

At By Dash, we want you to love your order. If something isn’t right, we’re here to help.

 

 

Return Eligibility:
We accept returns within 7 days of the delivery date. To qualify for a return, items must meet the following conditions:

• Unworn and unused
• Free of any scents, fragrances, or marks
• All original tags attached
• In original packaging
• Accompanied by a receipt or proof of purchase

How to Initiate a Return:
To start your return, please email us with your order number and reason for return. Once approved, we’ll send you a complimentary return label.

After we receive and inspect the item, your refund will be issued to the original payment method.

 

 

Exchange Policy:
We accept exchanges within 7 days of delivery. If you’d like to exchange an item, simply email us to begin the process. Items must meet the same eligibility criteria as returns.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us right away. We’ll evaluate the issue and make it right—whether that means a replacement or a refund.

 

 

If you have any questions or need assistance, don’t hesitate to reach out.